Terms and Conditions

2. CUSTOMERS/PARTICIPANTS
   1. 2.1.  Customers/Participants must be healthy and physically capable of participating in the booked trip and its related activities.
   2. 2.2.  Customers/Participants are expected to be courteous, respectful, and responsible travelers, mindful of local customs, the safety and privacy of others, and careful with all provided or rented equipment, including furniture, linen, and other property.
   3. 2.3.  Customers/Participantsmustcomplywithalllocalrulesandenvironmentalregulationsestablishedtoprotect residents, flora, fauna, and natural surroundings.
   4. 2.4.  Customers/Participantsacknowledgethattraveltoremotenaturalareasorarchipelagosmayinvolvelimited access to medical facilities and inherent risks, including injury or accidents.
3. BOOKING & ACCEPTANCE
   1. 3.1.  Tomakeabooking,pleasesendyourfullnameandpassportcopiesbyemail.COMETATRAVELwillprovidea booking form and invoice to formalize your reservation.
   2. 3.2.  Pleasereviewallbookingdetailscarefully.Intheabsenceofwrittenobservationsorclaimswithin24hours, acceptance of the booking is presumed.
   3. 3.3.  Byacceptingtheinvoiceandsubmittingpayment,youconfirmacceptanceoftheseGeneralTerms&Conditions on your behalf and on behalf of all participants included in the booking; no signature is required.
   4. 3.4.  Return the completed booking form as soon as possible to ensure accurate reservations and the best coordination with third-party providers.
   5. 3.5.  Ifyouhaveamedicalconditionordisabilitythatmayaffectyourparticipationorthegroup’stravelexperience, please inform us honestly. We may request medical confirmation to ensure safe and full participation.
   6. 3.6.  Allinformationprovidedwillbetreatedasconfidential;however,partofyourbookingdataandthepassport copies may be shared with third-party providers (e.g., airlines, lodges, national park authorities) to secure proper services.
4. PRICES
   1. 4.1.  AllpricesareexpressedinUSDollars(USD).
   2. 4.2.  The quoted tour prices are per person and specify the included and excluded services in each programdescription.
   3. 4.3.  Offereddiscountsandbonusesareconfidentialandmustnotbedisclosedordiscussedwithotherparticipantson the cruise or tour.
   4. 4.4.  Prices do not include international flights, travel or health insurance, vaccines, passports, visas, personalexpenses, or any items expressly excluded.
   5. 4.5.  Airfaretickets,nationalparkentrancefees,andtheTCT(TransitControlCard)aresubjecttochangewithoutprior notice until the time of purchase.
   6. 4.6.  COMETATRAVELreservestherighttoadjustpricesincaseofextraordinarycircumstances,suchasincreasedcosts from third-party providers (e.g., airlines, cruises, transportation companies, or lodges), an increase in taxes, fees, or fuel surcharges. Any such change will be communicated as soon as possible, but at least one week before the tour start date.
   7. 4.7.  COMETATRAVELisnotobligatedtohonoranyofferorinvoiceissuedbasedonanapparentorevidenterroror mistake.
5. PAYMENTS & CONFIRMATION OF BOOKINGS
   1. 5.1.  Bookingsareconfirmeduponreceiptofanon-refundabledeposit(usually20%,orasstatedontheinvoice).
   2. 5.2.  Sometoursorcruisesmayrequireahigherdeposit,aspertheprovider’spolicy.
   3. 5.3.  Customers/Participantsareresponsibleforallbankchargesandtransactionfeesrelatedtopayments.
   4. 5.4.  Thebalanceisdue97daysbeforedeparture,unlessotherwisespecified.
   5. 5.5.  Galapagoscruises,lodges,andchartersmayfollowdifferentpaymentandcancellationpolicies.
   6. 5.6.  It is the Customer’s responsibility to meet payment deadlines. Late payments may lead to cancellations orpenalties set by providers.
   7. 5.7.  COMETA TRAVEL sends booking confirmations and vouchers once received from providers and monitorsarrangements on behalf of the Customer.
   8. 5.8.  COMETATRAVELactssolelyasanagentforthird-partyproviders,processingbookingsandpaymentsaccordingto their terms.
6. CANCELLATION OF BOOKING
   1. 6.1.  COMETATRAVELanditsprovidersdonotprovidecancellationinsurance.Customersarestronglyadvisedto obtain comprehensive travel insurance covering cancellation for any reason.
   2. 6.2.  AllcancellationsmustbesubmittedinwritingandarevalidonlyuponconfirmationfromCOMETATRAVEL.

General Terms & Conditions // update October 2025

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General Terms & Conditions // update October 2025

3. 6.3.  Thefollowingcancellationfeesapply:
   • The deposit is non-refundable for cancellations made up to the final payment deadline.
   • 100% of the invoice amount will be forfeited for cancellations made after the final payment date or duringthe tour.
4. 6.4.  Incasesofdelayedorpendingpayments,thefullinvoiceamountremainsdue,andthecontractualobligationcontinues to apply.
5. 6.5.  (*)ThirdPartiesandGalapagosCruisesmayhavestricterpaymentandcancellationpolicies,whichshallprevailover COMETA TRAVEL’s.
6. 6.6.  Customers/Participantsarenotentitledtorequestrefunds,cashback,orreversalsthroughcreditcards,banks,WeTravel, or other platforms.
7. 6.7.  Any payment reversal or chargeback made without prior written approval does not cancel the contract.Customers/Participants remain fully liable for all amounts due, including legal expenses incurred by COMETA TRAVEL.

7. DOMESTIC FLIGHTS FOR GALAPAGOS & AMAZON JOURNEYS
   1. 7.1.  Theyachts’itineraries,sailingpermits,andAmazontouroperationsarebasedonspecificlocalairlineflights. Therefore, all passengers must arrive using these designated flights. It’s obligatory primarily to purchase tickets through their corresponding representatives. They may charge penalties if tickets are not purchased through their system.
   2. 7.2.  COMETATRAVEL,GalapagosCruises,orAmazonoperatorsactexclusivelyassalesagentsandintermediaries for airlines and cannot be held liable for any delay, schedule change, cancellations, or irregular operation caused by the airline that may result in guests arriving late, incurring operational and financial consequences that affect tours, bookings, Amazon journeys, and Galapagos Cruises.
   3. 7.3.  Airfarepricesfalloutsideourscopeandaresubjecttochangewithoutpriornotice;pleaseconfirmtheprices before making the final payment.
   4. 7.4.  NeitherCOMETATRAVEL,GalapagosCruises,norAmazonoperatorsshallassumeresponsibilityfor,orcover, any additional expenses incurred as a result of such events, including but not limited to accommodation, meals, missed services, or transportation.
   5. 7.5.  Therearenopossiblerefundsorpartialrefundsforcircumstancesbeyondourcontrol.
8. DELAYED ARRIVAL AND NO-SHOW:
   1. 8.1.  TheGalapagosCruises’itinerariesareveryinflexible.WestronglyrecommendarrivinginEcuadortwonights before the Galapagos cruise to minimize the risk of a mismatched commencement due to potential flight delays or missed connections. In the event of a delayed arrival, the Customers/Participants must assume additional costs incurred to join the cruise, if doing so is feasible.
   2. 8.2.  Customers/ParticipantswhodonotadheretothespecificconditionsofGalapagosandAmazonticketsaccept full responsibility for being punctual at the designated cruise/tour meeting point. In the event of a delay, the Customers/Participants must assume all additional costs incurred to join the cruise or tour, if doing so is feasible.
   3. 8.3.  TherearenopossiblerefundsorpartialrefundsformissedGalapagosCruisesortours,inwholeorinpart.
9. VISAS & PASSPORTS
   1. 9.1.  Exceptforcertainnationalities,touristsdonotrequireavisatoenterEcuador.
   2. 9.2.  Customers/Participants are solely responsible for complying with all entry and travel documentationrequirements, including obtaining any necessary visas and vaccination certificates.
   3. 9.3.  Allpassportsmustbevalidforatleastsix(6)monthsbeyondthedateofarrivalinEcuador.

10. HEALTH

10.1. Customers/Participants must be in good health and physically capable of participating in the booked trip and its related activities.

10.2.Any medical condition or disability that may affect the participant’s or the group’s safety, well-being, or experience must be reported to COMETA TRAVEL before booking. The company may request medical confirmation to ensure that participation is safe and appropriate.

10.3. Customers/Participants requiring regular medication must bring a sufficient supply for the entire journey, plus extra for possible delays, and should carry all medicines in cabin luggage.

11. SECURITY

11.1.Customers/Participants acknowledge that traveling involves inherent risks such as injury, accidents, death, natural disasters, civil commotion, or other force majeure events. Travel to remote areas such as Galapagos or the Amazon may require emergency medical evacuation; the cost of which shall be borne by the

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General Terms & Conditions // update October 2025

Customers/Participants.
11.2. COMETA TRAVEL and Third Parties make every effort to ensure safety and compliance with local regulations;

however, standards may differ from those in the participant’s home country.
11.3.Participation in activities such as swimming, snorkeling, diving, hiking, kayaking, and others is optional and

undertaken at the participant’s own risk.

4. 11.4.  Participants must engage only in activities suitable for their health and physical condition and must follow allsafety instructions. Providers may require participants to sign a liability waiver.
5. 11.5.  Participants assume full responsibility for all risks and release COMETA TRAVEL from any liability for damages,injury, death, or related consequences.
6. 11.6.  Participants who are, or are suspected of being, physically or mentally unfit (whether or not this was disclosedat the time of booking), under the influence of alcohol or drugs, have failed to comply with safety instructions in previous activities, or are otherwise engage in in behavior that could endanger the safety or well-being of its own or of the others, or the proper operation, may be refused participation in or continuation of the tour, denied boarding, or excluded from activities. In such cases, no refund or compensation shall be due.
7. 11.7.  COMETA TRAVEL and Third Parties shall not be held liable for delays, itinerary changes, or losses resulting from emergencies, accidents, or force majeure events.
8. 11.8.  Unused services are non-refundable, and no compensation or reimbursement shall apply.

11.9.Customers/Participants, other participants, or passengers whose itinerary, cruise, or other services may be

affected are not entitled to claim refunds or compensation.

12. TRAVEL INSURANCE

12.1. No personal travel or medical insurance is included in the booked services.
12.2.COMETA TRAVEL, Third Parties, and Galapagos Cruises are not liable for any sickness, injury, accident, or

damage incurred by Customers/Participants, whether pre-existing, disclosed, or not, nor for any financial, legal,

or personal consequences thereof.

3. 12.3.  Customers/Participants must assume all additional expenses related to medical care, accidents, transportation,evacuation, or repatriation, as well as liability or damages to third parties or equipment.
4. 12.4.  It is strongly recommended that Customers/Participants obtain comprehensive travel insurance and ensurethat all participants are adequately covered.

12.5.Customers/Participants are solely responsible for obtaining travel insurance appropriate for their trip and

destination. The insurance should cover trip delays or cancellations, natural disasters, civil commotion, health- related injuries, accidents, emergency medical evacuation and repatriation, lost baggage, and loss of personal property, as well as liability or damages to third parties or equipment.

6. 12.6.  Customers/Participants must carry a copy of their insurance policy with emergency contact details.
7. 12.7.  COMETA TRAVEL shall not be held responsible for any costs, losses, or injuries incurred by travelers withoutvalid or sufficient insurance coverage.

13. CHILDREN AND MINORS:

13.1. Individuals under 18 years are considered minors; under 12, children; and under 2, infants.
13.2. Galapagos Cruises and other providers may apply minimum age requirements or specific adult-to-child ratios. 13.3.Infants, children, and minors are always under the exclusive care and responsibility of their parents or

accompanying adults.
13.4.Parents or responsible adults must supervise minors, ensure their safety and proper behavior, and respect

peaceful coexistence for all, the group, guides, and staff.
13.5. COMETA TRAVEL, Galapagos Cruises, and other providers may require signed liability releases for minors. 13.6. COMETA TRAVEL shall not be held responsible or liable for injuries, accidents, or damages involving infants,

children, or minors under any circumstances.

14. TOUR ALTERATION OR FORCE MAJEURE

1. 14.1.  Force Majeure refers to events or circumstances beyond the control of the parties that prevent or affect the normal execution of tours and services.
2. 14.2.  COMETA TRAVEL, Third Parties, and Galapagos Cruises reserve the right to alter, postpone, or cancel tours, services, activities, or itinerary segments due to unforeseen or extraordinary circumstances, including but not limited to adverse weather, natural disasters, medical emergencies, epidemics, pandemics, government restrictions, civil unrest, shortages of energy, fuel, or supplies, mechanical breakdowns, or any acts of nature or necessity intended to protect people, wildlife, property or the environment.
3. 14.3.  The decision of COMETA TRAVEL regarding the existence and impact of force majeure shall be final and binding.
4. 14.4.  In such cases, COMETA TRAVEL and its providers will make reasonable efforts to propose alternatives or adjustitineraries when feasible; however, their implementation cannot be guaranteed.

14.5.COMETA TRAVEL, Third Parties, and Galapagos Cruises are not obligated to provide alternatives or assume

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