Privacy Policy

This document sets out the terms under which this website collects, uses, and protects the information provided by its users. This Privacy Policy is applied in accordance with the Organic Law on Personal Data Protection of Ecuador (LOPDP).

 

1. Data Controller

Personal information will be managed by the owner of the website (“the Data Controller”).
Agencia de Viajes Cometa Travel Cia. Ltds, RUC 1791849922001, Jorge Juan N30-110 y Cuero Caicedo, Quito-EC, Tel 02 290 54 59 // cometa@www.cometatravel.com

 

2. Data Collected

This website may collect the following personal data:

  • Full name
  • Email address
  • Phone number
  • Message or information entered in forms
  • Technical data: IP, browser, session duration, pages visited (through cookies or analytics tools)     

 

3. Purpose of Processing

The data collected will be used to:

  • Respond to inquiries submitted through forms
  • Send requested information or assistance
  • Manage reservations, services, or purchases (if applicable)
  • Improve the user experience and website performance
  • Perform statistical analysis of web traffic

 

4. Legal Basis for Processing

Data processing is carried out based on:

  • Consent of the data subject
  • Legitimate interest of the Data Controller to improve its services
  • Compliance with legal obligations

 

5. Data Retention

Data will be stored for as long as necessary to fulfill the purposes described or while an active relationship with the user exists.

 

6. Data Transfer and Access

Data may be shared only with technological service providers that enable website operation (hosting, analytics tools, forms).
Data will not be sold or shared with third parties for commercial purposes.

 

7. Rights of the Data Subject

Users may exercise the following rights:

  • Access
  • Rectification
  • Deletion
  • Objection
  • Portability
  • Suspension of processing

To exercise these rights, users must send a request to the Data Controller’s contact email.

 

8. Information Security

This website implements technical and organizational measures to protect personal data from unauthorized access, loss, or alteration.

 

9. Updates to the Policy

This Policy may be updated at any time. The date of the latest modification will be displayed on this page.

COOKIE POLICY

This website uses cookies and similar technologies to improve the user experience, analyze traffic, and personalize content. The use of cookies complies with the Organic Law on Personal Data Protection (LOPDP) of Ecuador.

1. What are cookies?

Cookies are small files stored in the user’s browser that allow the website to remember technical information, preferences, and activity.

2. Types of cookies used on this site

✔️ Essential cookies
Required for the website to function properly; no consent needed.

✔️ Analytics cookies
Used to analyze web traffic (e.g., Google Analytics).

✔️ Functionality cookies
Allow the website to remember user preferences.

✔️ Advertising cookies (if applicable)
Used to display personalized ads.
If the site does not use advertising, you may remove this line.

3. Third-party cookies

This site may use third-party tools such as Google Analytics, Facebook Pixel, or similar services that may generate their own cookies.

4. User Consent

Upon accessing the site, the user may choose to:

  • Accept all cookies
  • Reject all non-essential cookies
  • Configure which types of cookies to allow

Non-essential cookies will only be installed after obtaining consent.

5. How to disable cookies

The user may limit, disable, or delete cookies from their browser settings.

6. Changes to the Cookie Policy

The Data Controller may update this Policy at any time.